We are a web design & development company based in Keispelt, Luxembourg.

We have an extremely talented team of web developers who can provides both front-end and back-end development services.

For larger project we are able to mobilise more than 100+ talented people thanks to our design and development department and our offshore software application development partners wich are based in Tunisia.

We have a very simple model. We work based on the “Fixed Scope” model, where we give you a finite timeframe and fixed price. The second scenario is for “Evolving Scope” – where you’re not sure how big or detailed the project is going to grow. In this case, we will compose a team of different technology experts who will work with you on building project as it evolves. Since it is difficult to determine a short deadline for such projects – we charge you for each team player that is required on monthly basis. In both Fixed Scope and Evolving Scope – we let you know the milestones on which you have to make payment. In most general cases, these payment milestones are tightly aligned with the delivery milestones.

No. Everything from cost perspective will be kept 100% transparent to you and we guarantee – there’ll be NO SURPRISES when it comes to Dedicated Teams.

Our payment process and schedule is extremely simple. It follows the simple principal of a Subscription model you may already be aware of.

We require the receipt of the fees of engaged resources in advance before the work begins.

When you are ready to start, you’ll pay for the 1 month advance fee for the engaged resources. For the subsequent month – we will raise the invoice on 22nd the month, so that you can ideally process the payment within 7 days (before the month ends).

This prevents you from overpayment, as well as timely reimbursement for us to keep the team engaged with your project. For the fastest payment method, we prefer direct WIRE Transfer to our Luxembourgish account. Alternatively, you can pay via PayPal or Credit Card as well. All the information of payment will be present in the invoice you’ll receive.

Very good question. The advance payment ensures we 100% commit the resource to you and not have him/her engage in any other runtime work despite any classification of the work. Having cleared the payment will ensure we can provide you continuous delivery without hindrance including the source code all the time. You’ll be in full custody of the work done so far and our written commitment to engage the resource for your work.

Additionally, it is a good practice to maintain payment-to-work association to build confidence and trust in each other for providing quality and uninterrupted services.

Generally, no software development company provides you with this. But IndiaNIC offers a couple of changes during website development other than the objectives specified. Nevertheless, we firmly suggest discussing and defining the scope and elements before the project begins. This saves time, resources and money on iterations as much as possible.

The overall time to develop a website depends on several factors. The first one is the complexity of the project. A static website usually takes less time than eCommerce websites or websites that require flash development. Some minor or major changes may increase the time limit. An average time taken by our web developer for a static website will be lesser than a website with flash and other dynamic graphics. Nevertheless, to develop complex websites such as eCommerce website takes a bit more time.

We will offer you refund if the developer is completely unable to provide you the work needed. If the work is satisfactory, but is not according to your standards – you’ll be charged for the efforts the developer has put in, on PRO-RATA basis. The outstanding amount will be refunded back.

For the refund to be processed, we will insist you to try an alternative developer with a proper replacement if you wish. The replacement doesn’t cost you anything. We have seen a replacement working out very well almost all the times.

Before we can process any request of refund – it is fare on our part to correct the situation and be given a chance. We know you don’t pay to get a refund some day. You pay to get quality work. Therefore, we require you escalate the dissatisfaction of the work to the immediate supervisor or the relevant person as per escalation channel. If we are not able to resolve the case after 3 such iterations in a billing cycle, you’ve got a case for the refund.

In case of any dissatisfaction from the developer, we will require prior notifications for allowing us to look into the matter immediately and take necessary counter measures to improve quality and lead the project in right direction. In absence of any communication of such degree of dissatisfaction within a reasonable period, the notice period for termination as per mentioned in the contract shall apply.

We are equally alert about security as you are. All of our servers are behind a very secure firewall that prevents outside intrusion. Moreover, any sort of personal storage devices and laptops and cloud storage access is prevented in all computers in our network. So your data and code are 100% secure when they reside on our servers. Additionally, we have a very well defined IT policy, that imposes stringent rules for preventing unauthorized software installation with workgroup set up, personal device provisioning and remote access prevention.

Of course, we do! It is known as Responsive Web Designing and Development. Hire web developers from IndiaNIC, who have hands-on experience on the latest technologies based on HTML5 and CSS3. We develop eye-catching and graphically convincing web designs that fit even on mobile devices. Nevertheless, you may have to specify this in your objectives before the website or web app development project begins.

We use Basecamp for project communications. We sign you up in there and loop you in with the rest of the IndiaNIC team who’s going to work on your project. Apart from basecamp – we of course use Email and Skype. You’ll generally discuss with a Project Manager and Tech Lead – but we’re not having constraints in case you want to speak to any member of the team who’s working on your project.